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Karl’s Adventure

Karl’s Adventure is committed to protecting the privacy of our customers’ personal information. This Privacy Policy describes Karl’s Adventure’s (“Company,” “we,” “us,” or “our”) privacy practices with respect to the collection, use, disclosure, and protection of customer personal information.

1.0 Information Collection

1.1 Information Types

Karl’s Adventure may collect the following types of personal information:

• Contact Information: Customer name, address, telephone number, and email address.

• Booking & Payment Information: Reservation details, payment information, billing address, and transaction history.

• Trip & Service Information: Tour preferences, travel dates, group size, special requests, and any communications with our team.

• Website & Technical Information: Device type, browser type, IP address, and website usage data (such as pages visited and interactions), which may be collected through cookies or analytics tools.

1.2 Collection Methods

Karl’s Adventure may collect personal information in the following ways:

• Provided by the Customer during booking, inquiry forms, email communication, or phone conversations.

• Collected automatically when the customer uses our website or online services.

• Obtained from other sources such as payment processors or service providers used to complete bookings and transactions.

2.0 Information Use

Karl’s Adventure may use personal information in the following ways:

• To perform normal business operations such as booking management, billing, and accounting.

• To provide tour services and customer support.

• To communicate with customers regarding booking confirmations, itinerary details, trip updates, offers, and promotions.

• To improve our services, website experience, and operational planning.

• To help prevent fraud, enforce agreements, and protect the safety and security of our guests, staff, and operations.

3.0 Information Disclosure

3.1 Disclosure to Vendors

Karl’s Adventure may disclose personal information with companies that perform services on our behalf, only as necessary to perform those services (such as payment processing, booking tools, email delivery, or website analytics).

• Such companies are required to protect any personal information they may receive in a manner consistent with this Policy.

• Such companies are prohibited from using your personal information for marketing their own products and services without your consent.

3.2 Disclosure to Third Parties

Karl’s Adventure may disclose personal information to other third parties for the following purposes:

• Complying with court orders and other legal process.

• Assisting with identity verification and preventing fraud or identity theft.

• Enforcing agreements and protecting our rights and property.

• Obtaining payment for services, including transferring delinquent accounts to third parties for collection when necessary.

4.0 Information Protection

Karl’s Adventure takes reasonable steps to protect customer personal information.

• We do not sell customer personal information to anyone for any purpose, except in the event of a company sale, merger, or business transfer.

• We do not store full credit card numbers on our systems. Payments may be processed through secure third-party providers and stored using tokenization where applicable.

• We maintain personal information in business records only while the customer is active, or until it is no longer required for business, tax, or legal purposes.

• We use encryption and other appropriate security controls to protect personal information when stored or transmitted.

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